Mead Johnson Nutrition is committed to the protection of the personal information you provide us. This policy tells you how we do it.
What customer personal information does Mead Johnson Nutrition collect?
How to opt-out of collection of personal information?
What happens to personal information collected?
Does Mead Johnson Nutrition share personal information?
Online Privacy for Children
Telephone: 1 800 361-6323 (Mon-Fri 9 am – 5 pm ET)
Address: Mead Johnson Nutrition (Canada) Co., 900-535 Legget Drive,
Kanata ON K2K 3B8 Canada
We collect the personal information you provide us when contacting us to obtain our services, whether visiting our Enfamil A+ (Enfamil.ca and Enfamil A+ Shop) websites, contacting our Customer Resource Centre, or enrolling in our Enfamil Family Beginnings Program. To learn more about personal information, click here.
What personal information we collect depends on whether and how you wish to customize your experience with Mead Johnson Nutrition.
No customization. : You can visit much of these websites without telling us who you are. The websites, however, collects and stores certain information about you via industry standard methods such as cookies. By continuing on these websites, you consent to the data collection by cookies. If you want to opt out of cookies, please make the necessary changes to your present browser settings. However, if you disable or delete cookies in your internet browser settings, you may not be able to access important functions or features of the websites or your use of the websites will be limited. To learn more about cookies and other web devices, click here.
Customization. When you choose to opt into customization of the websites to your interests or to provide us your information at the Customer Resource Centre or to sign up for Enfamil Family Beginnings, you agree that we may contact you through a variety of means such as postal mail, phone, or email to provide you with information we believe may be of interest to you. The information you provide will be shared between Enfamil.ca and Enfamil A+ Shop in order to provide a seamless experience between the two websites – allowing you to manage your Enfamil Family Beginnings account along with your Enfamil A+ Shop purchase history.
On the websites, some areas allow you to contact us to ask questions or provide comments. When you communicate with us and request a response, we ask for your name and contact information in order to properly respond to your request. Should we develop a new service on these websites for which we would use your personal information, we would seek your consent for that specific use.
Some areas of these websites may also require that you submit information to access specific services such as creating an online account or subscribing to a newsletter. We may ask for your name, contact information, and perhaps additional information so we can tailor our response to your request.
In addition, when you access certain interactive tools or services, you may be asked to provide personal information. You may always choose not to provide the required information, but then you may not be able to participate in the particular activity that requires the information.
When you call our Customer Resource Centre, you will be asked to provide your name and to allow us to record your call. You do not have to accept. If you do accept, your personal information is securely stored to send you products and content based exactly on what you are seeking.
When you sign up to the Enfamil Family Beginnings Program, you will be asked to provide personal information such as your name, a password and your queries will be used to best respond to your needs and interests. In addition, we may offer you the opportunity to engage with our content on or through other social networking websites, plug-ins and applications. If you choose to do so, you may allow us to have access to certain information associated with your social media account such as your name, username, email address, profile picture, and gender to deliver the content or for the operation of the websites, plug-in or application. When you provide your information from your social media account, we may use it to personalize your experience on our websites and on other social networking websites, plug-ins and applications, and to provide you with products and services you may request or of interest to you.
To create an online account for the Enfamil Online Shop or to subscribe to an email newsletter, we may ask for certain Personal Information such as your name, contact information, address, credit card information if you are making a purchase, and perhaps additional information so we can tailor our response to your request.
Finally, if we offer you coupons, we collect redemption data to best understand your needs.
If you want to delete cookies: please make the necessary changes to your present browser settings or from your computer.
If you want to opt-out of emails: follow instructions at the bottom of any email from us.
If you want to withdraw from registration to the websites: use the Profile Update feature.
To opt-out of mailings and other services that you may have previously requested contact us at: Email: firstname.lastname@example.org or Phone 1 800 361-6323
Considering the sensitivity of the information you provide, such as information about your health, your child's health and your health care, Mead Johnson Nutrition uses your information only for the purposes you have consented to and protects it at the correspondingly high level of security, through technical safeguards, physical controls and organizational policies and procedures. That being said, particularly on the internet, communication cannot be guaranteed to be completely secure from people who might attempt to evade our security measures or intercept transmissions to storage in Canada. It is retained only as long as we need it to provide you service or as required by law.
It may be stored abroad under security measures equivalent to storage in Canada. To learn more, click here.
Mead Johnson Nutrition will never sell or rent or disclose your personal information to third parties unless required by law.
The only situations where Mead Johnson Nutrition will share your personal information are:
- If you enroll or opt in to a Mead Johnson Nutrition program provided by a service provider to Mead Johnson Nutrition, or for information processing, mailing and/or delivery purposes.
- With other Mead Johnson Nutrition companies who might invite you to participate in one of their programs.
- If we sell part or all of our business including the information databases that support it.
In these situations, we seek written assurances that personal information will be protected appropriately. To learn more, click here.
We realize that our mission to provide pediatric nutritional care may entail the collection of personal information of children. We regard this information as highly sensitive and provide it with a corresponding level of protection. We do not intend to collect personal information from children under 18 years old.
In the event that a child has provided us with personal information, the parent or guardian of that child may contact us via the contact information.
We will not make further contact with anyone identified as a child based on information provided to us.