Mead Johnson Nutrition (Canada) Co. (“Mead Johnson Nutrition”) is committed to the protection of the personal information you provide us. This policy tells you how we do it.
What customer personal information does Mead Johnson Nutrition collect?
How to opt-out of collection of personal information?
What happens to personal information collected?
Does Mead Johnson Nutrition share personal information?
Online Privacy for Children
Telephone: 1 800 361-6323 (Mon-Fri 9 am – 5 pm ET)
Address: Mead Johnson Nutrition (Canada) Co., 900-535 Legget Drive,
Kanata ON K2K 3B8 Canada
We collect the personal information you provide us when contacting us to obtain our services, whether visiting our Enfamil A+ (Enfamil.ca and Enfamil A+ Shop) websites, contacting our Customer Resource Centre, or enrolling in our My Family BeginningsTM by Enfamil A+ Program.
What is personal and non-personal information?
Non-personal information is information that cannot be traced to an individual such as generic demographic information, for example. As it is not about an identifiable individual, Mead Johnson Nutrition is free to disclose such information through any means and use it for any purpose at its sole discretion.
What personal information we collect depends on whether and how you wish to customize your experience with Mead Johnson Nutrition.
No customization. :
You can visit much of this website without telling us who you are. The Enfamil A+ (Enfamil.ca and Enfamil A+ Shop) websites, however, collect and store certain information about you via industry standard methods such as cookies. By continuing on these websites, you consent to the data collection by cookies. If you want to opt out of cookies, please make the necessary changes to your present browser settings. However, if you disable or delete cookies in your internet browser settings, you may not be able to access important functions or features of the websites or your use of the websites will be limited.
Cookies and other web devices
A cookie is a small piece of data that is sent to your computer from a website and stored on your computer’s hard drive. There are two types of cookies. Session cookies disappear from your computer when you close your browser. Persistent cookies remain on your computer after the browser has been closed but can be deleted at any time through your browser settings.
- Third Party Persistent Cookie Analytics
Our service provider, Google Analytics, places persistent cookies on your computer to analyze your behavior on your visit to these websites as well as on other web sites, enabling us to improve your experience on these websites and our services. To opt out of the Google Analytics collection of information, select this link: https://tools.google.com/dlpage/gaoptout.
- Third Party Persistent Cookies – Social Sharing
Our service provider Gigya places persistent cookies on your computer to collect site visit information to analyze interests and searches when visiting our websites and to serve advertisements on the basis of those visits as well as searches on other websites. It also allows Gigya to analyze activities when sharing our websites with for example via Facebook or Twitter. The web visit related information collected through cookies may be shared with other third parties for the purpose of managing and targeting advertisements, for market research analysis.
- Web Beacons
A Web Beacon is a pixel tag that companies place on their websites to allow an Internet advertising or audience measurement company to help them analyze their advertising campaigns and general usage patterns of visitors to their websites. Mead Johnson Nutrition uses web beacons on these websites. They do not collect personal information.
- Web Server Logging
With or without cookies, our websites keeps track of usage data, such as the source address that a page request is coming from, date and time of the page request, the referring website (if any), and other parameters in the URL. We use this data to better understand website usage on the whole. This information is stored in server log files for Enfamil.ca and is used by Mead Johnson Nutrition for statistical reporting. It does not include personal information.
- Privacy Policies Governing Linked Web Sites
When you choose to opt into customization of the websites to your interests or to provide us your information at the Customer Resource Centre, transactions on the Enfamil A+ shop or to sign up for My Family BeginningsTM by Enfamil A+, you agree that we may contact you through a variety of means such as postal mail, phone, or email to provide you with information we believe may be of interest to you. The information you provide will be shared between Enfamil.ca and Enfamil A+ Shop in order to provide a seamless experience between the two websites – allowing you to manage your My Family BeginningsTM by Enfamil A+ account along with your Enfamil A+ Shop purchase history.
On our websites, some areas allow you to contact us to ask questions or provide comments. When you communicate with us and request a response, we ask for your name and contact information in order to properly respond to your request. Should we develop a new service on these websites for which we would use your personal information, we would seek your consent for that specific use.
Some areas of the websites may also require that you submit information to access specific services such as creating an online account or subscribing to a newsletter. We may ask for your name, contact information, and perhaps additional information so we can tailor our response to your request.
In addition, when you access certain interactive tools or services, you may be asked to provide personal information. You may always choose not to provide the required information, but then you may not be able to participate in the particular activity that requires the information.
When you call our Customer Resource Centre, you will be asked to provide your name and to allow us to record your call. You do not have to accept. If you do accept, your personal information is securely stored to send you products and content based exactly on what you are seeking
When you sign up to the My Family BeginningsTM by Enfamil A+ Program, you will be asked to provide personal information such as your name, a password and your queries will be used to best respond to your needs and interests. In addition, we may offer you the opportunity to engage with our content on or through other social networking websites, plug-ins and applications. If you choose to do so, you may allow us to have access to certain information associated with your social media account such as your name, username, email address, profile picture, and gender to deliver the content or for the operation of the website, plug-in or application. When you provide your information from your social media account, we may use it to personalize your experience on our website and on other social networking websites, plug-ins and applications, and to provide you with products and services you may request or of interest to you.
When you create an account on the Enfamil A+ Shop, you will be asked to provide personal information such as your name, email address, and a password. All other data collected during the checkout process (address, shipping preference, payment information, etc) is used for order fulfillment purposes only.
Finally, if we offer you coupons and/or promotional codes, we collect redemption data to best understand your needs.
If you want to delete cookies: please make the necessary changes to your present browser settings or from your computer.
If you want to opt-out of emails: follow instructions at the bottom of any email from us.
If you want to withdraw from registration to the website: use the Profile Update feature.
To opt-out of mailings and other services that you may have previously requested, update your profile by logging onto Enfamil.ca or contact us at: Email: email@example.com or Phone 1 800 361-6323
Considering the sensitivity of the information you provide, such as information about your health, your child's health and your health care, Mead Johnson Nutrition uses your information only for the purposes you have consented to and protects it at the correspondingly high level of security, through technical safeguards, physical controls and organizational policies and procedures. That being said, particularly on the internet, communication cannot be guaranteed to be completely secure from people who might attempt to evade our security measures or intercept transmissions to storage in Canada. It is retained only as long as we need it to provide you service or as required by law.
It may be stored abroad under security measures equivalent or stronger to storage in Canada.
Mead Johnson Nutrition secures personal information through:
technical safeguards, such as encryption, passwords and restricted access controls;
physical controls, such as secure areas and locked cabinets;
organizational measures such as
Policies limiting the collection of personal information to what is necessary to serve you, ensuring we get your consent and, should we propose another use, seek your consent again
Prohibiting disclosure unless required by law and adopting retention schedules to destroy your information either when you ask us to or when it is no longer necessary to provide your service; and,
Procedures including personnel security clearances, restricting access on a need-to-know basis as well as monitoring implementation.
Mead Johnson Nutrition stores personal information in data centres in the U.S.
Mead Johnson Nutrition will never sell or rent or disclose your personal information to third parties unless required by law.
The only situations where Mead Johnson Nutrition will share your personal information are:
If you enroll or opt in to a Mead Johnson Nutrition program provided by a service provider to Mead Johnson Nutrition, or for information processing, mailing and/or delivery purposes.
With other Mead Johnson Nutrition companies who might invite you to participate in one of their programs.
If we sell part or all of our business including the information databases that support it.
In these situations, we seek written assurances that personal information will be protected appropriately.
Transfer of Control of Personal Information
Circumstances may arise where we decide to reorganize or sell part or all of our business or of a line of our business, including our information databases and web sites, through a sale, merger, acquisition, or other means of transfer. In any such circumstance, personal information may be shared with or on our behalf to actual or potential parties to, and in connection with, the contemplated transaction (without your consent or any further notice to you). In such circumstances, we will seek written assurances that personal information will be protected appropriately.
If you contact us regarding your experience with using any of our products, we may use the information you provide in submitting reports to governmental agencies.
We may be required by law to report personal information to government authorities, such as health authorities, if necessary to contact your healthcare professional to follow up regarding an unexpected event involving the use of any one of our products. You understand that in order to comply with the law, Mead Johnson Nutrition, may not be permitted to comply with your request to amend or remove personal information that was provided to Mead Johnson Nutrition, by a healthcare professional or a consumer regarding an adverse event or reaction involving medicine, medical products or medical devices.
In rare situations, we may be required by court order or other legal or regulatory process, or as otherwise required by law to divulge personal information to law enforcement authorities, the courts, or regulatory authorities. Mead Johnson Nutrition will cooperate in responding to such requests, in accordance with the regulatory or legal process, and will take appropriate measures to ensure that the requester understands the sensitive nature of any health-related personal information they receive.
We realize that our mission to provide pediatric nutritional care may entail the collection of personal information of children. We regard this information as highly sensitive and provide it with a corresponding level of protection. We do not intend to collect personal information from children under 18 years old.
In the event that a child has provided us with personal information, the parent or guardian of that child may contact us.
We will not make further contact with anyone identified as a child based on information provided to us.