Moms and Dads,

Thanks for choosing Enfamil A+. Due to an unprecedented increase in call volumes we are experiencing longer than normal wait time, we sincerely apologize for any delay in our response to you and your family.

Given the circumstances with COVID-19, we understand that your main concern is making sure your little one has the formula they need. You can rest assured that Enfamil A+ is working with our employees and suppliers to ensure there will be no interruption to our production of high-quality formula in the coming weeks.

You can always find our formula for purchase in the Enfamil A+ Shop, at our regular retail prices. Please note that despite rumours and circulations, we are not offering free products. You may however chose to sign up My Family Beginnings by Enfamil A+ program to get Enfamil A+ baby formula coupons, special offers and other savings.

Make sure to check our website regularly for new information, and as always, contact your family physician or your baby’s pediatrician if this is an emergency.

A message for My Family Beginning members and Enfamil A+ customers

 

Our top priority is the health and safety of all children around the world. We are committed to working with your family who may have questions or concerns during this time, and we appreciate your patience.

Our products are available throughout the world, and we are committed to maintaining the supply and support of our products under all circumstances. As of now, our supply of formula has not been affected. We will continue to monitor this situation closely, while working with our manufacturing facilities, supply chain partners, and retailers, to ensure all families have access to the formula they need for their little ones.

As a business, we have carefully prepared for these kinds of extenuating circumstances, to ensure that we are able to maintain our ongoing service to our valued customers, while safeguarding our employees.

Our plans include the measures necessary to resume and maintain operations if our employees, systems or facilities are impacted by the disruption. In addition, we routinely partner with our vendors to ensure that their plans align with ours, to provide minimal interruption to the delivery of critical products and services.

We continue to place the utmost importance on the wellbeing of Canadian families, and families around the globe, and we sincerely thank you for your continued loyalty.

We have implemented expert recommendations and additional safety precautions to ensure manufacturing sites continue produce our high-quality infant formulas and are safe workplaces for our employees. 
 

Looking for help and advice from another Mom? Wondering how to cope with your family and keeping your little ones entertained during this time?

 

Visit Baby Babble and start your one on one mom chat. Sometimes a little mom wisdom is all you need.

FAQs
 

How will the Prime Minister’s announcement regarding new travel restrictions to contain the spread of COVID-19 impact trade and the delivery of essential goods between Canada and the United States?

The Prime Minister stated, This closure will not restrict trade or the delivery of essential goods due to the integration of our two economies.

What are you doing to address out of stock items in a timely manner so that I can get the formula I need for my baby? 

We know families count on us and our formulas. As such, our team has been working diligently to ensure your little one has the formula they need. To protect our employees, facilities, operations and product supply, we have increased precautionary measures for COVID-19 at every step of the supply chain. Working with our extensive manufacturing and distribution network, we have established contingency plans to ensure we are able to supply Enfamil A+ products to retailers across Canada and through our Enfamil A+ Store. We will continue to monitor the developments surrounding COVID-19, evolving our manufacturing and distribution plans to ensure continued availability to our formulas. We appreciate the Enfamil A+ Community’s patience as we navigate this dynamic situation, and we will continue to monitor and provide updates to our community as the situation evolves.

We are constantly monitoring product supply and working to ensure we will be able to minimize any potential disruptions to distribution or the availability of product. 

Are there any guidelines around breastfeeding during COVID-19?

At this time, there are no Canadian guidelines published on COVID-19 and breastfeeding.

The Centers for Disease Control and Prevention (CDC) has issued interim guidance on breastfeeding and COVID 19 (https://www.cdc.gov/breastfeeding/breastfeeding-special-circumstances/maternal-or-infant-illnesses/covid-19-and-breastfeeding.html)

Other organizations have published wide ranging advice relating to breastfeeding and COVID-19:

The Royal College of Paediatrics and Child Health (https://www.rcpch.ac.uk/key-topics/covid-19)

The Royal College of Obstetricians and Gynaecologists (United Kingdom) (https://www.rcog.org.uk/en/guidelines-research-services/guidelines/coronavirus-pregnancy/)

Dietitians of Canada (https://www.dietitians.ca/News/2020/Advice-for-the-general-public-about-COVID-19)

Guidance on breastfeeding and COVID-19 may change as knowledge evolves.  Whether and how to start or continue breastfeeding should be determined by the mother in coordination with her family and healthcare providers.  

Does your company also make disinfectants? What is your position on recent comments from the US administration?

Mead Johnson is a part of the global consumer goods company, RB. RB also manufacturers global hygiene & health brands such as Lysol and Dettol. You can read more about the importance of proper use of our disinfection brands here: https://www.lysol.ca/en/

Where can I purchase (specific formula brand, size, and form) for my baby? It is out of stock on your website and not available in stores. 

Enfamil A+ is dedicated to giving all babies the best start in life and knows that formula availability is essential for every family. With our extensive manufacturing and distribution network, we are working to ensure adequate stock of our Enfamil A+ products to retailers across Canada and in our Enfamil A+ Shop. During this time, we suggest using the Buy Now button on the respective product pages to help you find stores in your area selling our products and calling your local store to check on their Enfamil A+ inventory. Formulas can also be purchased directly from our Enfamil A+ Shop

As COVID-19 continues to develop, we would like to reassure our Enfamil A+ community that we are doing everything we can to produce and distribute quality products in an equitable manner.  

What is Enfamil A+ doing about manufacturing and distribution to ensure its products are not contaminated by COVID-19? What sanitation and hygiene practices has Enfamil A+ enacted to minimize potential contamination risk?

As the world continues to watch the quickly evolving developments surrounding COVID-19, we know the health and safety of our families and loved ones is a shared priority. We have implemented expert recommendations and additional safety precautions to ensure all employees, suppliers and distributors have the information and resources they need to best protect themselves and our product supply. We will continue to implement advanced risk management strategies as the situation evolves in order to meet the needs of our Enfamil A+ community. 

Our products are always made under the most sanitary conditions possible, and we perform many quality control checks during and after production. During this time, we have increased precautionary measures for COVID-19 exposure and spread within our facilities and protect our product supply. Offering all employees, suppliers, and distributors the information and resources they need to best protect themselves, we are confident that every product we make will meet the highest efficacy, quality and safety standard. We will continue to implement advanced risk management strategies as the situation evolves in order to meet the needs of our Enfamil A+ community.   

Are there known safety issues related to Enfamil A+ products?   

To date, millions of infants around the world have relied on our formulas, a well-tolerated and convenient nutritional option for infants starting on formula, switching or supplementing. Being both clinically effective and well-tolerated in infants, Enfamil A+ is the #1 infant formula brand chosen by pediatrics hospitals. 

What discounts can you provide for me during this pandemic?  

Enfamil A+ recognizes family concerns regarding COVID-19 and its impact on formula availability. We are committed to doing our best to provide formulas for your little one as we navigate these challenging times, directing consumers to our My Family Beginnings by Enfamil A+ program to get Enfamil A+ baby formula coupons, special offers and other savings. 

Is it true that you will send me a free case of formula due to this virus?  

We are committed to helping every baby get the formula he or she needs. That’s why we are doing everything we can to ensure product availability in our Enfamil A+ Shop and at your neighborhood store, which you can locate by using the Buy Now button on the respective product pages. Contrary to rumors in some online social networks, we are not distributing free cases of formula. We are instead focused on ensuring equitable availability for every baby. 

I’ve noticed pricing for Enfamil products has increased on various consumer sites. Are Enfamil A+ products affected by price gouging due to COVID-19?

At Mead Johnson, our purpose is to protect, heal and nurture in the relentless pursuit of a healthier world. We have a responsibility as a consumer healthcare company to ensure access to safe and affordable products during outbreaks such as COVID-19. Enfamil’s recommended retail pricing of our brands have not changed and will not change as a result of the COVID-19 outbreak. At the same time, pricing remains the sole discretion of the retailer. The irregularly high prices that some consumers are seeing at some online retailers are not determined by Enfamil nor can be controlled by us but are set independently by 3rd party sellers operating on that online retail marketplace platform. 

Use our Buy Now button on the respective product pages to find our retail partners selling our products at our suggested retail prices. Additionally, visit our Enfamil A+ Shop  to buy formula direct from our manufacturers in a fast and convenient way. 

What precautions should parents be taking when preparing infant formula at home?

Proper hygiene, preparation, use and storage are important when preparing infant formula.  It is recommended that you continue to follow label instructions when preparing infant formula.   

Follow strict adherence to sterilization guidelines as indicated on the label, by washing your hands thoroughly with soap and water before preparing bottle for feeding and boiling clean bottles, nipples, caps, and utensils in water (2 minutes at a rolling boil).

What precautions should I take when receiving packages or bringing products home from the store? Should I wipe down the packaging?

The risk of spread of COVID-19 through shipped packages is low, because parcels may take days or weeks to be delivered. When handling products shipped to you or recently purchased, practice good hygiene such as washing your hands thoroughly with soap and water, avoid touching your eyes, nose and mouth, and always clean and disinfect frequently touched surfaces, including countertops, cabinet handles, light switches and doorknobs.

For more information, visit the Public Health Agency of Canada:

https://www.canada.ca/en/public-health/services/diseases/2019-novel-coronavirus-infection/prevention-risks.html?topic=tilelink

Can I make home-made formula or dilute the formula I currently have, to make it last longer?   

Enfamil A+ recognizes family concerns regarding potential formula shortages, and we are committed to doing our best to continue providing all the formula your little one needs. As always, we recommend preparing Enfamil A+ formulas exactly as instructed on the label.  Use as directed by your baby’s doctor.  Over diluting formula dilutes the calories and nutrients in the formula and your baby may not receive the nutrition she needs. 

We do not recommend home-made formulas. Health Canada, the Canadian Paediatric Society and Dietitians of Canada do not endorse the use of any homemade infant formulas.  For more information please visit https://www.canada.ca/en/health-canada/services/canada-food-guide/resources/infant-feeding/safety-homemade-infant-formulas-canada.html

Our Buy Now button on the respective product pages can be used to find stores in your area selling our products and you can also visit the Enfamil A+ Shop to buy formula directly from us in a fast and convenient way. 

Due to the fact that almost everyone is taking a financial loss, will Enfamil A+ be putting anything on sale ?  

Our first priority is to ensure that all babies have access to meet their feeding needs so we are managing inventories closely to avoid hording and ensure continuous supply.  

We are monitoring the situation hourly and will respond as the situation evolves to ensure our consumer's needs are met.   Refer to our website for continuous updates as they become available. 

What are the primary sources of supply for your products?

Our infant and toddler formulas, Enfagrow A+® toddler drinks, and medical foods are manufactured in the United States.  Many Ingredients in our formulas and toddler drinks come from suppliers in the United States; we also purchase ingredients from other countries. Please be assured that we take our responsibilities in feeding babies and children very seriously and will not take chances with their safety. We establish high standards and specifications for our raw ingredients and the vendors who supply them.

What impacts are you seeing to your business or Infrastructure?

There has been no impact to our business. Our operations and infrastructure are running normally.  

How is your organization mobilizing to assess and mitigate the potential for supply chain disruption?

We are monitoring this situation closely and making efforts to help ensure our supply of infant formula, toddler drinks and medical foods.  

 

Enfamil A+ Shop FAQs  

Why can I not buy more than 5 of each product sku of formula on the Enfamil A+ Shop?   

Enfamil A+ understands your concerns regarding COVID-19 and its impact on formula availability going forward. We are committed to doing our best to provide formulas for your little ones in an equitable manner as we navigate these challenging times. Therefore, we are implementing a Qty. 5 limit of product sku per person. We ask that our Enfamil A+ community joins us in our commitment to ensuring equitable availability of our formulas for every baby.  

Why can’t I cancel/change my order? 

Due to the recent influx of orders we are not able to change or cancel orders.  Our terms of sale state that once an order confirmation has been received we are not able to cancel an order due to our processing and we have called this out so that you are aware up front before ordering.  

When can I expect my order to arrive, and why can’t it be shipped overnight/expedited? 

We are working extremely hard to process the recent influx of orders in as timely a fashion as possible and, while some slight delays may occur, customers should still expect their order to arrive within 4-7 business days after shipping. We have suspended overnight/expedited shipping for the immediate future due to the extra procedures involved that otherwise jeopardizes our ability to efficiently process as many orders as possible.  

Where will my order ship from, and when can I expect it? Are there delays?  

All orders in Canada ship from Toronto and are delivered within 4-7 business days after shipping.  Due to the current high demand, we are doing everything we can to meet those commitments, but there may be individual instances where shipments take a few days longer. We understand your concern and we appreciate your patience. 

All of our deliveries are handled and tracked by Canada Post. If you have a confirmation that your package has arrived, but you haven’t received it, please use Canada Post Tracking Site at https://www.canadapost.ca/trackweb/en#/home

Why is Enfamil A+ not offering Free Shipping for all orders?

Our normal free shipping is set at $100 dollars which represents close to 100% of our current orders.  We are watching the situation closely for orders and should there be a need to change this in order to support our consumer’s needs, we will adjust.