Privacy Policy for Mead Johnson Nutrition (Canada) Co. and its affiliates (collectively "Mead Johnson Nutrition Canada" or "Mead Johnson Nutrition" or "Mead Johnson")
Effective Date: June 1, 2010
Purpose of This Privacy Policy
Mead Johnson respects the privacy of its customers, including visitors to its Web site, and the consumers who utilize our telephone Call Center, and we understand that information about you, your health, and your health care is sensitive. Mead Johnson will not sell or rent your personally identifiable information, except as provided in the Transfer of Control section of this Privacy Policy.
Mead Johnson developed this Privacy Policy to provide information about our practices regarding the collection, use, and disclosure of information that you may provide.
We encourage you to read this Privacy Policy before submitting information or using our Web site or telephone Call Center. By submitting information to our Call Center, or by using our Web site, you acknowledge that you understand and agree to the terms of the Privacy Policy.
Mead Johnson is also providing you with this policy because recordings of your calls to our Call Center as well as information you provide through our web site, will be transferred to and stored on systems that are located outside of Canada.
Changes in Our Privacy Policy
Mead Johnson may at any time revise this Privacy Policy by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the most current Privacy Policy. Updates to this Policy can also be communicated to you by our Call Center personnel.
Use and Disclosure of Non-Personally Identifiable Information
Mead Johnson will utilize your information to assist with our marketing efforts, our product development and innovation efforts, and our regulatory compliance program.
Mead Johnson will not treat as confidential any information that you provide that is not personally identifiable, such as questions, comments, ideas, or suggestions. You should be aware that Mead Johnson will be free to disclose through any means and use for any purpose such information in its sole discretion.
Mead Johnson will also tape record your call(s) to our Mead Johnson telephone Call Center unless you require that we not record your call(s).
By providing such information to Mead Johnson, you understand and agree that no relationship has been created between Mead Johnson and you, and Mead Johnson has no obligation to you whatsoever regarding that information.
Retention and Destruction of your Personally Identifiable Information
Mead Johnson will retain your personally identifiable information only as long as necessary to fulfill identified purposes, unless a longer retention period is permitted or required by law.
Upon the ending of the retention period, or sooner if you request that we no longer retain your personally identifiable information, Mead Johnson will destroy your personally identifiable information in our possession. In no event will we retain your information for longer than one year from the date you provide it.
Transfer of Control
Circumstances may arise where we decide to reorganize or divest part or all of our business or of a line of our business, including our information databases and Web site, through a sale, divestiture, merger, acquisition, or other means of transfer. In any such circumstance, personally identifiable information may be shared with, sold, transferred, rented, licensed or otherwise provided or made available by us or on our behalf to actual or potential parties to, and in connection with, the contemplated transaction (without your consent or any further notice to you). In such circumstances, we will seek written assurances that the personally identifiable information of our customers will be protected appropriately.
Regulatory Requirements
If you contact us regarding your experience with using any of our products, we may use the information you provide in submitting reports to Health Canada, the Canadian Food Inspection Agency (CFIA), and as otherwise required of us by law or governmental audit. We may also use the information to contact your healthcare professional to follow up regarding an unexpected event involving the use of any one of our products. You understand that to comply with the law, Mead Johnson may not be permitted to comply with your request to amend or remove personally identifiable information that was provided to Mead Johnson by a healthcare professional or by a consumer regarding an adverse event or reaction involving medicine or medical devices.
Law Enforcement
In rare situations, we may be required by court order or other legal or regulatory process, or as otherwise required by law to divulge personally identifiable information to law enforcement authorities, the courts, or regulatory authorities. Mead Johnson will cooperate in responding to such requests, in accordance with the regulatory or legal process, and will take appropriate measures to ensure that the requester understands the sensitive nature of any health-related personally identifiable information they receive.
Internet Privacy
The following information applies to the Mead Johnson Web Site: enfamil.ca and to the Mead Johnson telephone Call Center, 900-535 Legget Drive, Kanata ON K2K 3B8.
Information Voluntarily Provided by Web Site Visitors
You can visit much of our Web site without telling us who you are or providing us with other personally identifiable information. Some areas of our Web site allow you to contact us to ask questions or provide comments. When you communicate with us and request a response, we ask for your name and contact information. We intend to let you know how we will use such information before we collect it from you; if you tell us that you do not want us to use this information to make further contact with you beyond fulfilling your requests, we will respect your wishes.
Some areas of our Web site may also require that you submit information to access specific content, features, interactive tools, services, or participate in a particular activity. For example, to create an online account or to subscribe to an e-mail newsletter, we may ask for your name, contact information, and perhaps additional information so we can tailor our response to your request.
When you call our Telephone Call Center, you will be asked to provide your name and you will be asked to allow us to tape record your call. We may also ask for your contact information and perhaps additional information so we can tailor our response to your request. However, you are not required to provide your name or contract information in order to contact us via our telephone Call Center. You also do not have to allow us to tape record your call.
In addition, when you access certain interactive tools or services, you may be asked to provide personally identifiable information. You may always choose not to provide the requested information, but then you may not be able to participate in the particular activity that requires the information.
Use and Disclosure of Your Personally Identifiable Information That You Provide Voluntarily
We may personalize and customize our Web site or Call Center responses for certain visitors. From time to time we or another company working on our behalf may ask you to respond to optional survey questions to further personalize your experience as our customer. If you provide information about yourself, you may find the Web site customized with references to products and/or services that we believe may be of interest to you, based on your previous interactions and information you have provided to us. If you do provide us with personally identifiable information, such as your name, postal address, e-mail address, telephone number, or other information such as your education level, or personal medical information, you agree that we may contact you through a variety of means such as postal mail, telephone, or e-mail to provide you with information we believe may be of interest to you unless you opt out of this service by contacting us as indicated in the Questions section of this Privacy Policy.
Mead Johnson will utilize your information to assist with our marketing efforts, our product development and innovation efforts, and our regulatory compliance program.
If you enroll in a Mead Johnson program, we may also provide your information to the service providers who help Mead Johnson develop programs and provide services that may be of interest to you, or for information processing, postal mailing, and/or Internet-based delivery purposes. These service providers may reside outside Canada.
Mead Johnson will not sell or rent your personally identifiable information, except as provided in the Transfer of Control section. In addition, as stated in the Transfer of Control section, your personally identifiable information may be shared with actual or potential parties to a contemplated transaction where we decide to reorganize or divest part or all of a business or line of our business, without obtaining your consent or any further notice to you. In such circumstances, we will seek written assurances that personally identifiable information will be protected appropriately.
Update and Correction of Personally Identifiable Information
You may contact us via the options in the Questions section of this Privacy Policy to update or correct much of your personally identifiable information that you provide to us through our Web site other than the limited information described in the Regulatory Requirements section, or to opt out from our mailings and other services that you may have requested.
Security and Destruction
We take reasonable precautions to maintain the protection of personally identifiable information collected through our Web sites and used in accordance with this Privacy Policy. In addition to technical safeguards, we also use physical controls and procedures to safeguard your personally identifiable information. However, we cannot guarantee that it is completely secure from people who might attempt to evade our security measures or intercept transmissions over the Internet. Our security safeguards extend to the destruction of personally identifiable information. We use care in disposing of or destroying personally identifiable information to prevent unauthorized parties from gaining access to the information.
Use of Cookies
We store some information on your computer using a technique your browser supports called “cookies.” The cookies are used for a variety of purposes, including but not limited to: helping you sign in (e.g., remembering your user ID if you enroll or register), remembering some of your customized user preferences (if elected), helping us better understand how people use our Web site. In some cases, this information will help us tailor content to your interests or help us avoid asking for the same information when you revisit our Web site. The cookies set by our Web site are used only by our Web site. To disable or limit the use of cookies, please refer to the options provided by your Internet browser. If you do so, however, some pages on our Web site may not work properly.
Web Beacons
A Web beacon is a clear image or pixel tag in Graphics Interchange Format (GIF) that we (as well as other companies) place on some pages of our Web site to allow Internet advertising or audience measurement companies to help us analyze our advertising campaigns and general usage patterns of visitors to our Web site. Our Web beacons do not currently collect personally identifiable information.
Web Server Logging and IP Addresses
With or without cookies, our Web site keeps track of usage data, such as the source address that a page request is coming from (i.e., your IP address, domain name), date and time of the page request, the referring Web site (if any), and other parameters in the URL (e.g., search criteria). We use this data to better understand Web site usage on the whole and to determine which areas of our Web site users prefer (e.g., based on the number of visits to those areas). This information is stored in log files and is used by Mead Johnson for statistical reporting.
Privacy Policies Governing Linked Web Sites
As a convenience to our visitors, the Mead Johnson Web site contains links to other Web sites that may offer useful information. The Privacy Policy described here does not apply to your use of those other Web sites. Before using the linked Web sites, please review their privacy policies to understand how they use and protect personally identifiable information.
Online Privacy for Children
We are committed to protecting the privacy of children. We do not intend to collect personally identifiable information from children under 18 years old. If a child has provided us with personally identifiable information, the parent or guardian of that child may contact us as indicated in the Questions section of this Privacy Policy.
Questions
If you have any questions about this Privacy Policy or other aspects of privacy on our Web site, please contact us:
Mead Johnson Nutrition, 900-535 Legget Drive,
Kanata ON K2K 3B8 Canada
Toll free 1 800 361-6323 (M-F 9 am – 5 pm ET)
E-mail: enfamilresourcecentre@enfamil.ca